The consumer financial services industry is ushering in a new era — customers are more sophisticated than ever and demand higher-quality, personalized experiences compatible with their digital lifestyles. Our consultants are steeped in the industry issues and are experienced in finding leaders who can help companies succeed in the face of these shifting priorities.

  • We have conducted more than 1,800 senior-level executive searches, board director appointments and other key assignments for the consumer financial services industry since 2005.
  • Distinguishing ourselves from other firms, we identify and recruit talent from other industries, most notably consumer goods and technology.
  • Our dedicated consultants use their firsthand industry knowledge and deep personal relationships with executives with consumer financial and key functional experience to find outstanding senior-level talent for our clients.

The proliferation of mobile technology has extensive implications for both attracting customers and maintaining data security. Consumer financial services firms will need talent with the foresight to identify the next consumer-driven technology solutions on the horizon while establishing risk management programs that address related security and compliance issues. At the same time, cost control remains a priority for the industry and demands leadership with the proven ability to drive profitability while managing ever-present risks within an increasingly regulated environment. Spencer Stuart’s dedicated team is trusted by a range of institutions to find executives across a variety of roles and functions.

  • Consumer Lending
  • Credit Card
  • Electronic Commerce
  • Mass-affluent and Affluent Banking
  • Payments
  • Retail Banking