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Retail is a complex business. Customers demand a seamless multichannel experience, pushing leaders and their teams to leverage data and analytics to inform product innovation and predict customer behavior.

Retailers need next-generation leadership able to foster innovation and adaptability.

One thing is clear: retailers need a new kind of leader. The new generation of leaders must have a broad skill set and knowledge base and the ability to move quickly on strategy while aligning people and the organization around an ever-changing landscape.

Our clients in retail, direct to consumer, apparel and luxury goods continue to turn to us for experience-backed guidance on the leadership and marketplace issues that drive organizational success. We advise clients on individual, team and organizational performance, digital transformation, executive search and succession planning. We also help organizations find and develop exceptional chairs, board directors, CEOs, C-suite leaders and those driving important transformation, such as chief data officers and chief merchandising officers.

Explore Our Insights

The Secrets of Success

Sally Elliott shares her observations on how the most accomplished leaders think and act, different routes to the top and the importance of person values.

World Retail Congress confirms 2025 Advisory Board

The World Retail Congress announced its 2025 Advisory Board members, who have shaped this year’s conference agenda and will continue to advise to deliver an unrivalled high-level forum for senior retailers and industry followers.

Is Your Business Operating on All Cylinders?

Why does strategy gain traction at some companies, while other companies struggle to execute? The answer often lies with the “Engine Room.” Here’s how to leverage the leadership engine that drives business performance.

Meet Our Team

Practice Leadership

Sally Elliott

Sally Elliott

Co-leader, Global

Susan S. Hart

Susan S. Hart

Co-leader, Global