The retail sector has endured greater pressure than most industries as a result of COVID-19. The velocity of change has increased as the importance of digitalization and diversity accelerates. While leadership has always been important, it is unquestionably essential in times of extraordinary uncertainty and crisis. In this World Retail Congress Connected session, Spencer Stuart share insights from an examination of what differentiates great leadership and based on interviews with four retail CEOs. Ultimately, the session discusses these critical questions:
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What makes leaders particularly suited to the demands of event-driven crises?
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What distinguishes great from good performance in a crisis?
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