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The Future of Retail: How CEOs Are Rebuilding for a Strong, Sustainable Future

April 2022

The next generation of retail leaders won’t be able to rely on the same playbook as their predecessors. As the World Retail Congress Knowledge Partner for Leadership in 2022, Spencer Stuart is invested in this year’s theme, “roadmap to rebuild a better retail.” We asked CEOs from leading retailers around the world how they believe leadership will evolve.

Current top priorities for CEOs


Shifts in consumer behavior and expectations


Delivering a sustainable strategy for long-term investment and growth


The acceleration of digital in every area of the business

In this article, wisdom and forward-looking insight from nearly 30 CEOs leading businesses with operations in 116 countries and more than 2 million employees worldwide, along with the knowledge and experience of Spencer Stuart’s Retail Practice consultants, provides a roadmap for the future of retail when every single stakeholder matters more than ever before. Among the topics:

  • How leaders are responding to the urgency to go all-in on digital
  • The nucleus of purpose: Serving every stakeholder with integrity, including customers, employees and the environment
  • How leadership Is changing amid shifting priorities